Jurnal Publikasi STMIK Pontianak

Pengukuran Kinerja Web Brinet System Dengan Metode IT Balanced Scorecard

Abstracts: Web Brinet System (WBS) application has an important contribution to improve services to Putussibau customers of PT Bank Rakyat Indonesia (BRI). This application mainly functions to deposit and remittance, ATM card requests, notifications, and e-banking registration. The purpose of application performance measurement is to find out how far the application can give benefits and how to improve the application system. The measurement of application performance uses IT balanced scorecard method based on each perspective through descriptive analysis, resulting the highest perspective on the future orientation is 24.32%, the second operational excellence is 24.09%, the third users orientation is 23.81%, and the lowest contribution of organization is 22.33% from the target of each perspective of 25%. The final result of the achievement is 94.55%, showing that this value is at level A or categorized as very good.


Keyword: application, performance measurement, descriptive analytic, IT balanced scorecard.

Jurnal Publikasi STMIK Pontianak By SANDY KOSASI