Jurnal Publikasi STMIK Pontianak

Evaluation of Maturity Level of E-Procurement Application Systems


Abstracts: The availability of service levels and information technology governance supports immensely influences the performance and competitiveness of the companies. The value of the maturity level of the information technology governance is going to affect the simplicity and the smoothness of punctually obtaining relevant and accurate information in the process of managerial decision making. This research aims to cognise the maturity level and provides recommendations of the model of information technology governance, particularly the electronic application system of procurement at DS (Deliver and Support) Domain through the use of COBIT 4.1 Framework. The result of this research reflects that the lowest value of maturity level goes to DS4 (Ensure Continuous Service) Process, i.e. 1.750. The information technology governance of DS4 possesses the connection between the control objective inputs comprising PO2, PO9, AI2, AI4, and DS1, and the control objective outputs consisting of PO9, DS1, DS8, DS9, DS11, and ME1. To be more effective in reaching the third maturity level (i.e. defined process) with the rounding index of 2.50, processes linked to DS4 are required to build a relationship with the third party as the information service provider with a fine quality, to monitor the service delivery through verification, and to ensure sustainable conformity and compliance.

 

Keyword: Information Technology Governance; Maturity Level; Deliver and Support; COBIT 4.1 Framework


Jurnal Publikasi STMIK Pontianak By SANDY KOSASI, I DEWA AYU EKA YULIANI, VEDYANTO
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