Jurnal Publikasi STMIK Pontianak

Assessing Application Portfolios of IT Services through Maturity Levels of IT Governance


Managing application portfolios of Information Technology (IT) services is not limited to information services. There should be guarantee and integration of synchronization and interoperability of information services. Availability of information services can create risks of IT investment and hinder effectiveness of organizational performance. The aim of this research was to find out to what extent the use of application portfolios of IT services could support IT processes of Acquire and Implement (AI) and Monitor and Evaluate (ME) Domains. This survey research applied the combination method and a convergent triangulation model through a follow-up explanatory design. Quantitative analysis was performed after online questionnaires were filled out by respondents working at 65 credit unions. These respondents have used application portfolios of IT services in West Kalimantan, Indonesia. COBIT (Control Objectives for Information and Related Technology) 4.1 Framework was in use to measure maturity levels of IT governance. Maturity values of IT governance indicate that IT processes are at the scale interval of 2.51 to 3.50. So far, the use of application portfolios of IT services has been restricted to procedure standardization and documentation system. Also, the conduct has not involved appropriateness of obvious synchronization as well as consistency of procedures towards IT service implementation. The priority of this model of IT governance is on IT processes with criterion values which are less than 2.51, i.e. AI4, AI5, ME1, and ME4. These four processes should take immediate anticipation since the use of application portfolios is fundamental in improving IT services given to customers of credit unions in West Kalimantan.

Keywords : Application Portfolios of IT Services, Maturity Levels, IT Governance, COBIT 4.1 Framework.

Jurnal Publikasi STMIK Pontianak By Sandy Kosasi, Vedyanto, I Dewa Ayu Eka Yuliani