Jurnal Publikasi STMIK Pontianak

Abstracts:

IT governance maturity values are a crucial facet used for recognition of contributions of service quality of IT operation when assuring perpetuity of expanding market shares of online stores. This can become a benchmark used to further evaluate existing gaps in enhancing service quality of IT operation. In this study, the whole respondents referred to 99 business managers of middle-up online stores. A purposive sampling technique was in implementation. Instruments used represented lists of questions based on processes in which each was divided based on levels. Each level was then divided based on Likert Scales. This study intended to gain more complete findings of improving conduct of IT process values performing as limitation of actualizing service quality of IT operation in assuring perpetuity of expanding market shares of online stores in West Kalimantan. Findings (2.437, 2.433, 2.423, 2.488, 2.423, and 2.481) consecutively for PO8, PO9, DS7, DS13, ME1, and ME4 show that maturity values of are smaller than 2.50. The fact shows that several IT processes remain at Position 2 (repeatable but intuitive).

Keyword : IT Governance, Maturity Levels, Online Stores.