Jurnal Publikasi STMIK Pontianak

Mediating Roles of IT Governance Effectiveness in E-Service Quality of Higher Education


The objective of conducting this research was to assess the extent of roles of IT governance effectiveness in mediating influences of constructs of IT innovation adoption and organizational culture when boosting E-service quality of schools in higher education. The study applied a convergent, triangulated combination method and an explanatory design through followup explanation. The population incorporated all private schools of informatics management and computing in Indonesia. Questionnaires were filled out by 112 respondents (heads, deputy heads, and structural staff members) out of a total of 133 respondents. Analysis was quantitatively through SEM-PLS and qualitatively through in-depth interviews and FGDs with 5 key informants. A finding shows that only several hypothesis tests have significant values despite constructs with positive relationships and influences. Another interesting finding is that IT innovation adoption and organizational culture are insignificant for improvement of E-service quality of respective schools when excluding IT governance effectiveness. Nonetheless, existence of IT innovation adoption and organizational culture remain a crucial, inseparable part of the model of this study.

Kata Kunci :IT Governance Effectiveness, E-Service Quality, IT Innovation Adoption, Organizational Culture, Higher Education.

Jurnal Publikasi STMIK Pontianak By Sandy Kosasi, Vedyanto, Hendra Kurniawan