Jurnal Publikasi STMIK Pontianak

The Impact of E-Commerce in Supply Chain Management at DELL Inc.

Abstracts: The impact of e-business in supply chain management (SCM) has gained significant interest in researchers and academics in recent years since e-commerce and SCM are critical success factors. A case study on Dell Inc. was chosen because Dell Inc. has survived the recent economic slowdown since March 2000. This phenomenom was the result of Dell's success story demonstrated a real case of how Dell Inc. effective integration and implementation of SCM and e-commerce. Data was obtained via Web browsing and e-mail. This paper first discussed various activities that involved e-business and supply chain management process; information, products, and financial flows. It then illustrated the role of e-business in supply chain management to gain competitive advantages in dynamic business environment. Findings showed e-commerce has the capacity to have an impact on the physical, information and financial flows of supply chains. This paper is origin and empirical study that would be a contribution to business practitioners and academia.

Keyword: e-commerce, supply chain, SCM