Jurnal Publikasi STMIK Pontianak

Abstracts:

Developing maturity levels of IT governance strategically influences perpetuity of all activities of IT service performance, especially for family businesses marketing products online. Such the research included the goal of supporting the previous study discussing domains of Acquired and Implement (AI) and Monitor and Evaluate (ME) by referring to more detailed outcomes of maturity levels of IT governance among IT process domains of Plan and Organize (PO) and Deliver and Support (DS) in order to create IT service performance. In addition to evaluation of levels of gaps, implications occurring to managerial aspects and a suggested IT governance model based on interrelationships of IT processes through COBIT 4.1 were provided. Findings indicate that averages of domains of PO and DS are consecutively 3.017 and 2.928. Besides, PO4, PO5, PO7, PO9, DS4, DS7, and DS10 possess the least values. On average, the third level is reached and expectations of companies are exceeded. A suggested IT governance model emphasizes management of changes through horizontally performed communication and other orientation instead of seniority of family status. Conducting synchronization and interoperability can perpetually improve IT service performance to ascertain online customer relationships.

Keyword : IT Governance; Maturity Levels; Family Businesses; Plan and Organize; Deliver and Support