Jurnal Publikasi STMIK Pontianak

Abstract:

Improving information service performance of private schools offering informatics management and computing program becomes a substantialcomplexity in Indonesia. In reality, incompatibility and insufficiency of information through IT services application portfolios tend to be partial.As TI services only focus on a system implementation, these services fail to optimize interrelationships between all academic informationsystem applications and school operations. The identified problem is the budget allocated to investment, instrument procurement, and partialacademic information system applications. The novelty of the present research is to focus on the improvement of information serviceperformance of private schools based on the information needs and IT service management productivity. This research empirically used anexplanatory design to measure variables of IT innovation adoption and IT governance to improve information service performance of privateschools using IT service management. Data were collected with Likert scales, and SEM-PLS (SmartPLS 3.0) was used for data analysis. Resultswere validated through explanation given by informants. Hypothetical testing design for information system success shows positive and,significant effects. The success of improving information service performance of informatics management and computing in private schools canonly be actualized through quality information assessment of the external quality system.

Kata Kunci :IT Innovation Adoption, IT Governance, IT Service Management, Information Service Performance